RegusDomain.com     Web Hosting FAQs

  1. How do I upload files to my website?
  2. How and what Scripts Can I run on my site.  What about FrontPage?
  3. CGI & PERL Scripts
  4. Counters
  5. Form mail
  6. Web Analyzer
  7. Forums
  8. Java script to protect email  addresses  from  web bots
  9. I'd like to upload some CGI scripts. What is the standard you require, i.e. extension cgi ?
  10. Any particular directory?
  11. Does the webstarter package have front page extensions available?
  12. I tried to upload my web page  I received the message permission denied. I was using Microsoft Front Page. Help!
  13. What is your SPAM Policy?
  14. How do I set up my email?
  15. I am having trouble with my email
  16. Search Engines
  17. I want to host with reg.ca but my domain is registered elsewhere: what do I do?

1) How do I upload files to my website?
The most common way of transferring files is by FTP (File Transfer Protocol).
You can find a variety of FTP clients at: http://download.com.com/3150-2160-0-1-4.html
You can also use: ftp://my-domain.ca:password@my-domain.ca/www/ in your web browser. (Change both the "my-domain.ca" to your domain name, and "password" to your FTP password).
There are two directories:
logs - Your server logs go here
www - Your web files go here.
The first page that comes up is called "index.html".
File names should be in lowercase and should not contain any unusual characters (like ?,~,#,%, etc.). (It's often easier not to have spaces, either)
- The first page that comes up MUST be one of: index.html index.htm index.shtml index.cgi index.php default.html default.htm default.php (in order of preference).
 If you use a standard FTP program-- you can drag and drop the files.
 If you are using something like Dreamweaver or Frontpage you will need to specify the upload path or host directory as /www/
 (make sure you have both slashes)
 Frontpage typically unloads index.htm so you will need to delete the starter page index.html from the server.
Your user name and password are all lower case.
Please note:
Most ftp programs are set to: PASV(Passive) by default.
If you have a firewall(router) and you are having trouble connecting please check this setting. You may also find that PORT(Active) is a better setting if you are not firewalled.
You can find some basic advice at: http://www.designaweb.ca/

2) How and what Scripts Can I run on my site.  What about FrontPage?
We offer CGI access and can help you find lots of useful scripts.
There is no extra charge for any CGI scripts you may request.
 Linux performs faster than Windows and is a great deal more secure (but not advertised as much)
Currently we only offer ASP or .NET on our Windows 2000 server packages (which cost roughly 50% more than our Linux hosting)

3)  CGI Scripts
We support: CGI, SSI, Perl, Python, Java, C/C++, PHP
Some of the scripts we have available are: Hit Counter, PHPBoards, GuestBook, FormMail
Note that scripts must be uploaded in ASCII form (you can do this with most FTP programs by setting the transfer type to ASCII, or adding the extensions of the scripts such as .cgi and .pl to "ASCII file types", under preferences).
This script must be set to "owner executable" in order to work. With most FTP programs, you can right-click on the script on the server and select "Permissions" or "chmod" to do it. Enable "owner execute" or set the script permissions to 700.
Perl path is: /usr/bin/perl  (so first line of perl scripts read #!/usr/bin/perl)
Sendmail path is: /usr/lib/sendmail
If you'd like a Custom 404 error page, let us know and we'd be happy to set it up for you if you like.

4)  A) Counters
We have a particular script we wrote that we like to recommend to our clients.
It's generally easier to use, more flexible and faster than the frontpage version.
It's called counter.cgi,we can send it to you or for your convenience we can copy it into your /www/ directory for you.
It can run into two primary modes "visible" and "invisible". Most of our clients seem to prefer having it run in invisible mode, so that's the default.
You can add into into your index.html.
(If you're looking for something, let us know - we have a number of good cgi scripts available).

5)  B) Form mail
What is form mail?
Basically a "formmail" script is one where a user fills out a form on a website and the results are emailed to you.  Very handy for questionaires, feedback, and the like.
Here's the one we recommend:
http://www.worldwidemart.com/scripts/formmail.shtml
Here's a readme describing how to use it: http://worldwidemart.com/scripts/cgi-bin/download.cgi?s=formmail&c=txt&f=README
 In your html web form, make sure that the form's "action" tag points to "/formmail.pl", for example:
<form method="post" action="/formmail.pl">
You also need to have this "hidden" tag somewhere in the form with the email address, like this:
<input type=hidden name="recipient" value="my-domain.ca">
Those are the only "mandatory" fields.  For a list of optional ones, you can read the readme here:
You'll want to change the attributes of the script to be executable (most FTP clients have a "CHMOD" or "Change Attribute" function).
Set it to give it permissions of "700".

6)  C) Web Analyzer
A great stats and log analzer installed upon request for you. (currently only available on SuperSite and above).

7)  D) Forums
We suggest phpBB2  and we can help you with this (available on WebStarter and above).

8)  E) Java script to protect email  addresses  from  web bots

Where the email adress is
<script>var n='info'; var d='my-domain.ca'; document.write('<a
href="\x6Dailto: '+n+"\x40"+d+'">'+n+"\x40"+d+'</a>')</script>
It looks just the same to the users and works the same but the web bots
can't see it.
If you want to use an image that clicks to the email
<script>var n='info'; var d='my-domain.ca'; document.write('<a
href="\x6Dailto: '+n+"\x40"+d+'"><img SRC="image.gif"></a>')</script>


9)  I'd like to upload some CGI scripts. What is the standard you require, i.e. extension cgi ?
The extension is usually .cgi or .pl

10) Any particular directory?. 
Anywhere in the /www/ directory (or a subdirectory) should be fine. You do not need a special bin directory.
Make sure to set it to executable! Setting it to "owner executable" (permission 700) using your ftp program should be fine.
 
11) Does the webstarter package have front page extensions available?
We don't recommend the extensions - most people find that it's easier and better simply to use the appropriate cgi script - which we can email to you.
Frontpage does not require or use the extensions, and installing them tends to fill up your userspace with "templates" that waste of your disk space.
Are Front Page extensions available?
At present, only under our Windows 2000 environments (which cost slightly more).
Many of our clients use FrontPage, but none of them currently use the extensions (generally anything an extension can do - such as a web counter - can be done much better with the right cgi script, which we can provide upon request).
If you're looking for something, let us know - we have a number of good cgi scripts available.

12) I tried to upload my web page  I received the message permission denied. I was using Microsoft Front Page. Help!
That probably means one of two things:
1. That you were uploaded files that had spaces in them (FTP doesn't allow spaces)
2. You were uploaded files into a directory OTHER than your www directory.
Under Microsoft Frontpage, make sure your upload path looks something like this: ftp://ftp.my-domain.ca/www/
(It should have /www/ at the end of it. The last slash is important! "/www" won't work, it must be "/www/").
By default we do not have Front page extensions enabled. (Except on our windows servers.)

13) What is your SPAM Policy?
We do not in any way rent/sell a list of anything (email addresses, domain names, or anything else) to any kind of third party, nor do we participate nor allow in any kind of spam of any kind. We do not even have banner ads on our site. Note that unfortunately many spammers have different ways of "obtaining" email addresses. If you have ever used any of your email addresses on any web site - that web site might resell those email addresses to third parties. In addition, where possible, spammers will obtain email addresses from a domain's whois, or using "spiders" that crawl the web looking for email addresses. Some "viruses" are even designed to obtain address lists from popular email programs. We hate spam in all it's forms and I can assure you that we are not in any way responsible for any you may have been receiving.
We strongly suggest that you be very careful who you give out your email address to.
On web pages we suggest you use our java script to hide email addresses from web bots.

Note that if you send too many messages (more than 100 within a short time frame), you may become blocked by our firewall.

14)  How do I set up my email?
http://www.reg.ca/faq/email/

15) I am having problems with my email.
A) I can't send outgoing mail.
Check that "Outgoing mail server requires authentication" is ticked off or enabled.
B) I suddenly can't download my email anymore with Outlook Express or Outlook.
  You may have an Outlook/Express bug.
Outlook & Outlook Express will choke if they see certain weird characters usually caused by spam.
(Other readers such as Eudora, Mozilla, mail2web.com, Netscape do not suffer
this bug.)
They have yet to fix this bug and as far as we know, most ISPs fix it by simply deleting your entire mailbox contents.
We have come up with a fix for this so ask us to help you with this.
And, you can always try the below link, if it works then you must have the bug and you can try removing the offending spam:
 http://mail2web.com/
If your email address is a single wildcarded address replace my-domain.ca with your domain name and use:
username:  my-domain.ca@mydomain.ca
Password :  your email  password
If you have indivual POP accounts:
Go to the advanced login with 3 fields.
Mailserver   my-domain.ca
Email      your email address
Password :  your email  password
C)My incoming mail is sometimes delayed.
We have, due to popular demand implemented antivirus checking and a first level spam control.
The spam control is called grey listing and demands a retry for first time email addresses.
This works because most spam does not use legitimate servers which normally retry within 60 seconds.
We have found a few exceptions and also relaxed a number of rules.
Everything looks good now.
 If you are still having problems we can simply exempt you from the spam controls.
We can exempt specific email addresses from spam control or your whole domain name.

16) Search Engines
Note that not all search engines find all websites immediately.
Many of them you may have to add your site in, then wait for it to scan your site.
Some of them (like Google) will automatically find and scan your website - but this process is not instant, and does take a while.
You can speed it up by going to the add-url page:
http://www.google.com/addurl.html
http://www.alltheweb.com/add_url.php
http://insite.lycos.com/
http://addurl.altavista.com/addurl/new
Also register in all the seach engines.
There are a number of places that you can use for that for free (although some try to get you to pay for a bigger package) such as
http://dmoz.org/add.html
http://www.searchfactor.com/cgi-bin/sesubmiter/sitesubmitter.cgi
http://www.addme.com/ http://www.ineedhits.com/
Useful guides
http://www.monash.com/spidap.html and
http://www.website101.com/Search_Engine_Positioning/SEO_tutorial_index.html

17) I want to host with reg.ca but my domain is registered elsewhere: what do I do?
If your domain is not currently registered with Reg.CA, you'll have to update your DNS to:
ns1.reg.ca 66.196.36.5 ns2.reg.ca 66.196.36.6
(You can also initiate a registrar transfer at: http://www.reg.ca/transfer.html)
Here are some suggestions for some of the registrars:
DirectNIC https://secure.directnic.com/myaccount/domain/
1. Log into your account at http://www.directnic.com.
 2. Click on the "Domain Manager" button.
 3. Click the "Change Nameserver Information" icon next to the domain that you wish to modify.
 4. Enter the nameservers and click on the "Modify" button.
Domain Bank https://www.domainbank.net/RegisteredUser/
1. login to your account with your username and password.
 2. Click on Account Manager and then Domain Manager.
Dotster https://secure.registerapi.com/account/login.php?redir=https%3A%2F%2Fsecure.registerapi.com%2Faccount%2Findex.php%3F4798
1. Log into your Dotster account
2. Click "Manage your domains
3. In the drop down box, choose the domain you want the name server information to change for.
 4. Click the button "Manage..."
5. On the left side of the screen you will see some links, click the one that says "Name Servers."
6. At the bottom of the page it will list your current name servers. "Remove" the old ones in turn.
7. "Add" the new name servers in turn. Enter the name server names NOT the IP address.
8. Click update. 
9. Now wait up to 72 hours for the change to take place.
Enom https://www.enom.com/Login.asp?page=%2Fmyaccount%2FDefault%2Easp%3F
1. Click the gold menu item "Domain Names", bellow in the blue menu.
2. click the menu item called "My Domains".
3. This will bring up a list of all your domain names.
4. Click the domain name you want to edit.
Godaddy https://registrar.godaddy.com/login.asp
1. Log into account with username and password
2. select domain name to modify
3. click on Modify DNS Information
4. select the choice "I'm hosting with another ISP. I'll enter my name server information below"
Network Solutions https://www.netsol.com/en_US/manage-it/index.html
Method 1: 1. Log into account with username and password
2. select domain name to modify
3. click on Modify DNS Information
4. type in new DNS information and click submit
 -or- Method 2:
1. Type in domain name
2. Type in email address of administrative contact
3. click on drop down menu and select "replace a contact"
4. scroll down and erase old DNS servers and replace with new DNS servers
5. click submit
6. check adminitrative contact's email account and follow instructions of email from hostmaster@networksolutions.com
OpenSRS/Tucows https://manage.opensrs.net/
1. Log into account with domain name, username and password
2. click on manage name servers
3. remove old name servers
4. Type in new name servers and click add name server
Register.com http://mydomain.register.com/index.cgi?1|3113523928|
1. Log into Domain Manager using the user name and password
2. replace the name of Domain Name Servers that you would like to list as authoritative for your domain name


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